Patient Information

Privacy and complaints​

At Toi Toi Medical you can be absolutely assured of the utmost privacy.

Your private information is securely stored at all times.

If you have any concerns or complaints about the service you have received please discuss this with a member of our staff. We prefer information in writing.


Alternatively you may contact the Health and Disability Nationwide Advocacy Service on 0800 555 050.


Please refer to the Rights Under The Code Of Health and Disability Services. All complaints will be treated with confidentiality and be acknowledged within 5 working days.

The privacy of your health information is very important to us. Your medical records are confidential. Certain agencies may request relevant notes but always with your consent.


If you have any questions about privacy of information please contact reception


Child protection – We have a policy to report any concerns that we have in relation to child safety to relevant agencies.