You‘ll speak to a friendly, knowledgable person who will ask you questions about the condition or illness you’re calling about.
From your answers, they assess symptoms and make a recommendation for the best thing to do. That might be to see a doctor or go to hospital straight away. If it’s less serious, they can tell you how to take care of yourself – or the person you’re ringing about – at home
• If you don’t have a family doctor
• If you’re feeling unwell but you’re not sure if you need to see a doctor for advice about what’s happening for you and next steps
• if you want some advice about a family member or a friend who’s sick (if you are with them)
• if you want advice on finding services near you – you can also check www.healthpoint.co.nz.
A medical emergency includes chest pain or tightness, difficulty breathing, choking, severe bleeding or bleeding that won’t stop, sudden weakness or difficulty talking, fainting or unconsciousness.