Call Healthline free on 0800 611 116 for health advice and information

You‘ll speak to a friendly, knowledgable person who will ask you questions about the condition or illness you’re calling about.

From your answers, they assess symptoms and make a recommendation for the best thing to do. That might be to see a doctor or go to hospital straight away. If it’s less serious, they can tell you how to take care of yourself – or the person you’re ringing about – at home

Call Healthline free on 0800 611 116

• If you don’t have a family doctor

• If you’re feeling unwell but you’re not sure if you need to see a doctor for advice about what’s happening for you and next steps

• if you want some advice about a family member or a friend who’s sick (if you are with them)

• if you want advice on finding services near you – you can also check

If it’s a medical emergency – call 111

A medical emergency includes chest pain or tightness, difficulty breathing, choking, severe bleeding or bleeding that won’t stop, sudden weakness or difficulty talking, fainting or unconsciousness.

Good things to know about Healthline

  • The Healthline team are specialists in assessing and advising over the phone
  • They can arrange to talk with you in your language – when your call is answered, say you’d like an interpreter and the language you’d like to speak in.
  • You can call anytime 24 hours a day, 7 days a week.​
  • They can also engage with the NZ Relay Services and support you if you are Deaf, hearing impaired, Deafblind or speech impaired.
  • Phone calls are free – including from a mobile phone.

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