Questions about appointments

How long is my appointment?​

Your appointment will last for 15 minutes. Your doctor can usually deal with one or two problems in the 15 minutes.

What if I need more time?

Please book a double appointment (30 minutes) if you need more time, for more complicated or multiple health concerns. You can book a double appointment by phone. The double appointment will cost more but could save a return visit.


When should I book?

Please book 2-3 days ahead for your appointment if possible.

What if I need an appointment right away?

If you unwell, please ring Toi Toi Medical and ask to speak to our nurse. We keep a small number of same day appointments aside for patients who become unwell on the day.

When should I arrive for my appointment?

Please arrive 5 minutes early to your appointment, check in with the receptionist and collect your arrival slip, this then alerts the doctor that you have arrived. 

What is a chaperone?

Please ask if you would like a chaperone (a second staff member present) for your appointment.

Can I bring whanau and friends?

Yes, please bring a support person such as whanau or friend to your appointment.

My child is sick, what can I do?

If you have a sick child please phone and speak to the nurse, even if we have no appointments available we will always see sick children. 

​Will the doctor run on time?

Our doctors and nurses do their best to run on time but sometimes emergencies do happen and this may delay your appointment. Please try to be patient with us. 

Can I book for other people?

Please do not book for family/friends who are not yet enrolled - contact us and we will enrol them as a patient.

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